Cancellation and Refund Policy – Duplicate – [#3262]

Effective Date: [Date]

1. Cancellation Policy

   1.1. Cancellation by the Customer:

   • Plan Cancellation:
     • Customers can cancel their plan within 7 days of purchase for a full refund, provided that no services under the plan have been utilized.
     • To cancel the plan within this period, please contact our customer support team.
   • Service Request Cancellation:
     • Once a service request is made under an active plan (by calling CCA 24×7 for service), the request cannot be canceled, and no refunds will be issued for that particular service.

   1.2. Cancellation by CCA 24×7:

   • CCA 24×7 reserves the right to cancel a service request if:
     • The designated address is outside our service zone.
     • There is a failure to respond via phone or other communication channels during order confirmation.
     • The information or instructions provided are incomplete or insufficient to execute the service.

2. Refund Policy
   

   2.1. Refund Eligibility:

   • If you cancel your plan within 7 days of purchase and no services have been utilized, you are eligible for a full refund.
   • No refunds will be provided after the 7-day cancellation window or for any services already rendered under the plan.

   2.2. Refund Process:

   • Refunds will be processed to the original payment method as per the table below:

   Payment Method	Refund Source	TAT
   Net Banking	Source	5-7 Business Days
   Debit/Credit Cards	Source	5-7 Business Days
   UPI	Source	5-7 Business Days
   Phone Pe (Wallet)/Wallets (Paytm/Mobikwik/Freecharge)	Source	5-7 Business Days

   • All decisions regarding refunds will be at the sole discretion of CCA 24×7, following our internal refund policy. Refunds will be processed to the financial source account from which the transaction was initiated.

3. Changes to the Policy

   CCA 24×7 reserves the right to modify this policy at any time. Customers will be notified of any changes through [method of communication].

4. Contact Information

   For any questions or concerns regarding cancellations or refunds, please contact us at:

   • Email: support@cca24x7.com
   • Phone: 1800-532-9100