Cancellation and Refund Policy

Effective Date: [Date]

1.1. Cancellation by the Customer:

Plan Cancellation:
- Customers can cancel their plan within 7 days of purchase for a full refund, provided that no services under the plan have been utilized.
- To cancel the plan within this period, please contact our customer support team.
Service Request Cancellation:
- Once a service request is made under an active plan (by calling CCA 24×7 for service), the request cannot be canceled, and no refunds will be issued for that particular service.

1.2. Cancellation by CCA 24×7:

CCA 24×7 reserves the right to cancel a service request if:
- The designated address is outside our service zone.
- There is a failure to respond via phone or other communication channels during order confirmation.
- The information or instructions provided are incomplete or insufficient to execute the service.

2.1. Refund Eligibility:

If you cancel your plan within 7 days of purchase and no services have been utilized, you are eligible for a full refund.
No refunds will be provided after the 7-day cancellation window or for any services already rendered under the plan.

2.2. Refund Process:

Refunds will be processed to the original payment method as per the table below:

Payment Method	Refund Source	TAT
Net Banking	Source	5-7 Business Days
Debit/Credit Cards	Source	5-7 Business Days
UPI	Source	5-7 Business Days
Phone Pe (Wallet)/Wallets (Paytm/Mobikwik/Freecharge)	Source	5-7 Business Days

All decisions regarding refunds will be at the sole discretion of CCA 24×7, following our internal refund policy. Refunds will be processed to the financial source account from which the transaction was initiated.

CCA 24×7 reserves the right to modify this policy at any time. Customers will be notified of any changes through [method of communication].

For any questions or concerns regarding cancellations or refunds, please contact us at:

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